Who we support?
At Pennine Lodge, we support those of working age and older people with dementia, mental health issues, and complex needs with behaviours that may challenge – incorporating physical health needs.
We support people whose care needs may stem from several conditions including:
How we support?
Personalised package of care
We develop person-centred, individualised care plans which promote dignity and respect. We meet with everyone involved to explore you or your loved one’s care needs, tastes, interests and personality in order to complete a detailed personalised care plan. The plan sets out the level of care required and is risk assessed and agreed before you or your loved one moves into the home.
It may be as simple as preferring to be called ‘Mrs McIver’ instead of ‘Isla’. It could be that you or your loved one prefers getting up at 8.00 am rather than 7.30 am. These kinds of details help us to get everything just right.
We promote independence for each of our ladies and gentlemen. Staff at Pennine Lodge support those who reside with us by being advocates for them. They will speak with health care professionals when needed and have open communication with everyone involved in their care – including the CCG, social services, the local authority, and medical specialists.
You or your loved one is supported in a person-centred and holistic way. We look after the whole person – their emotional, social and care needs. We believe in celebrating life and focusing on what individuals can do, rather than what they can’t.
If you choose to become part of the Towerview Family, we will support you so that the transition from living in your current home is as smooth as possible. This will include visits to us to be introduced to everyone and we’ll work together to personalise your or your loved one’s room. We will also support with practical arrangements such as a change in GP, updating of care plans, establishing communication channels and financial support as well as moving personal items.
We focus our care around the National Health Service’s 6 C’s
Care and caring are what we do best. Care is our core business and the support we deliver helps our ladies and gentlemen to live happy and healthy lives. Caring for the people we support and those we work with defines us and our work and enables us to ensure that each person’s care is consistently right.
Compassion is innate. We build relationships with our ladies and gentlemen which are based on trust, empathy, dignity and respect.
Competence is fundamental. All of our care staff must have the ability to understand an individual’s health and social needs. As a company, we make sure our staff are appropriately trained to deliver the very best care and treatments based on current research and evidence.
Communication is vital to successful relationships and capable team working. We listen to the people we support and our staff to ensure that we consistently deliver a person-centred and holistic service.
Courage to embrace change. Every one of the people we support, including our staff, is encouraged to voice any comments or concerns about how we do things. As a company, we strive to be transparent in and accountable for the services we deliver. As a team, we have the vision to innovate and to embrace new ways of working.
Commitment to those who reside with us. Our staff and the local community are at the heart of everything we do. We are committed to improving the lives of the people we support. We endeavour to enable them to live happy, healthy lives and support them to continue making memories.