Mission, values and quality

We improve lives by pushing the boundaries of care

At Pennine Lodge our mission is to consistently provide the best quality specialist, person-centred and holistic care for working-age and older adults living with dementia, mental health issues and complex needs that may challenge – enabling and empowering them to live fulfilling lives in comfort, safety and with dignity.

Pennine Lodge specialist dementia care home

Values

Holistic – We employ professionals to ensure we treat the whole person. These include: community psychiatrists, dieticians, physiotherapists, speech and language therapists, fall prevention nurses, reiki practioners, occupational therapists and reflexologists as well as the community mental health team, the Calderdale care home liaison team, the local GP service and allied community professionals.

Person-centred – Our ladies and gentlemen receive tailored care for their individual needs. Good health and wellbeing is our priority. We work together with the person and their loved ones to ensure we cover every aspect of need and regularly review care plans. Everyone is cared for with dignity, respect and empathy.

Safe – All of our staff members are DBS checked. We have strict health and safety policies and procedures in place and regularly monitor these to ensure the highest level of safety in our home.

Familiar – We encourage our ladies and gentlemen to decorate their rooms and bring personal effects to the home, with a clear transition period from home to home arranged to suit the individual and their loved ones. We encourage continuity of relationships and welcome loved ones to visit the home as often as possible.

Community – We believe that a thriving community is the foundation of a happy home. We help individuals to socialise by sharing mealtimes, events, visits to local amenities and relaxation time together.

Independence – We place great emphasis on developing an individual’s skills rather than focusing on their diagnosis. We encourage personal care wherever possible to ensure our ladies and gentlemen remain independent for as long as possible.

Quality – Our dedicated registered managers and matrons make sure that care is consistently delivered to the very highest standards. Our recruitment process ensures that we employ good people who we train to the highest standards. We act on feedback – adopting and creating improved care practices to provide the best quality of life for our ladies and gentlemen and for everyone involved in their care.

Empathy – We look for natural empathy in each person we employ. We believe that empathy is as important as qualifications and training.

Respect – We respect each other and our individual skills and opinions. We listen to and encourage our ladies and gentlemen and treat them as we would wish to be treated.

Dignity – We place the dignity of those we care for at the heart of our practices. We create detailed individualised care plans and plan for end of life care with the person and their loved ones, to ensure the dignity of the person is upheld at all stages of their care.

Responsibility

We are responsible for people’s lives and with this comes an enormous opportunity to help people live happily in an environment of trust and care. We seek to deliver the best care for the people who have placed their trust in us – 24 hours a day, 7 days a week. 

With the people we support, the care we provide, and our colleagues at our core, we live these values:

Quality standards

Internal

Our dedicated registered managers and matrons ensure that care is consistently delivered to the very highest standards. We believe that the most important measurement of quality is feedback from you and your loved ones, from healthcare professionals and from our staff. We ask for your opinion not just once a year in a survey, but every day, and we listen and act to ensure that we can meet expectations in a timely fashion. Our internal quality standards also cover health and safety and training.

External

Pennine Lodge has over a decade of experience in caring for those with dementia, mental health issues, complex needs that may challenge and physical needs. We are highly rated, not only by our ladies and gentlemen and their loved ones but also by the care industry. In 2019, the Care Quality Commission rated us as ‘Good’ in all five categories – ‘safe’, ‘effective’, ‘caring’, ‘well-led’ and ‘responsive to people’s needs’. To see our CQC report, report, please click here.

If you would like to speak to our registered manager or the deputy manager to discuss any of our services please click here.